WE ARE CURRENTLY HIRING FOR A HELPLINE DEPARTMENT SUPPORT WORKER
JOB TITLE: Helpline Support Worker, Men’s Aid Ireland.
REPORTS TO: Clinical Manager/Team Lead.
LOCATION: Navan, Co. Meath (Note: This is not a hybrid working role).
HOURS: * hours a week, excluding lunch breaks,
Monday to Friday.
COMMENCEMENT: Commencing in December */January
*.
CONTRACT TYPE: One-year fixed term contract with the potential for a
permanent role.
ABOUT MEN’S AID:
Men’s Aid Ireland is a national charity organisation empowering and
supporting men, their children, and families who are experiencing
domestic violence, to be safe.
We are seeking to recruit a Helpline support worker to join our
Helpline department.
Our helpline department provides information and support to men, their
children (over * years) and families who have
or are experiencing domestic violence, intimate partner violence,
coercive control and/or family violence.
We also provide information regarding male victim experiences to
frontline stakeholders, professionals working in domestic, sexual,
gender-based violence, anyone supporting victims who may seek
information or a referral to the best support service.
As a victim centric organisation we help all victims regardless of
gender, however, our organisation is the only dedicated charity
supporting male victims across Ireland. Any person is always welcome
to contact us.
Our work is underpinned by our core values of confidentiality,
professionalism, respect, empathy, integrity, and accountability.
MAIN DUTIES AND RESPONSIBILITIES:
* To answer incoming helpline calls, emails, text messages and meet
victims on a one-to-one basis.
* To be familiar with the support services available for victims of
domestic violence.
* To risk assess the callers needs and to offer appropriate supports
services.
* To escalate any matters of concern to the clinical manager.
* To offer support to colleagues who may have experienced a
difficult call.
* Attention to detail regarding in putting data into our CRM.
* Set up appointments in diaries for our outreach and court
clinics.
* To assist the clinical manager with any related duties.
* To support the clinical manager in ensuring health and safety and
data protection requirements are fulfilled.
* To attend monthly supervision to ensure your mental health and
selfcare is a priority.
* To attend internal meetings.
* To attend mandatory training and any related training: Eg: Safe
Talk, Trauma Informed, Family law, any DSGBV related training
opportunities.
ADDITIONAL INFORMATION:
* Enthusiasm for Men’s Aid mission and the DSGBV sector.
* Proven track record of victim/survivor support.
* High standards of organisational skills and attention to detail.
* Confidentiality is the bedrock of our work, discretion and
sensitivity are our core values.
* Self-starter.
* positive, can-do attitude.
KNOWLEDGE AND SKILLS:
* Relevant degree, preferably Social Care or equivalent.
* Minimum of 2 years relevant experience.
* Demonstrate a clear understanding of domestic abuse, child
protection and welfare issues, risk and safety issues.
* Excellent interpersonal and communication skills.
* Strong IT skills, comfortable using a CRM.
* Knowledgeable on legal, housing and social welfare issues
(particularly in relation to family law and domestic violence orders).
* Ability to work effectively as part of a team and on own
initiative.
* Have a flexible approach to the work in response to organisational
change, development and review of best practice.
* Committed to effective, professional practice.
* Commitment to the elimination of domestic violence against men and
an interest in the work of Men’s Aid.
* Our inhouse Practitioner’s Guide will be a key training tool
during the onboarding process with the successful candidate.
HOW TO APPLY:
Please send your cover letter and CV to **APPLY ON THE WEBSITE** and
include why you are interested to work in this position with Men’s
Aid Ireland.
Closing date FRIDAY 6TH DECEMBER **APPLY ON THE WEBSITE**.
Interviews to be held, week commencing 9th December **Apply on the
website**.
_Men’s Aid Ireland is an equal opportunities employer._
_DATA PROTECTION: All applications are confidentially processed and
retained in accordance with data protection policy. Applications of
unsuccessful candidates will be deleted after 6 months._
We need : English (Good)
Type: Permanent
Payment:
Category: Others
